About


ShoeChique

FAQ


  • Where is the store based?

    Gaithersburg, MD

  • What is this store's return and exchange policy?

    Refund/Exchange Policy

    We offer a 30-day Money Back Guarantee on almost every product we offer. Please call customer service at 803-386-9143, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

    Return merchandise with RMA number to:

    Shoechique, LLC
    (print RMA number Here)
    80B Bureau Dr Suite 320
    Gaithersburg, MD 20878

    NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

    Order Cancellation Policy
    Please submit any cancellation via email to shoechique@gmail.com, or call on our business phone at 803-386-9143.
    Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

    Shipping Costs
    Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

  • Do you accept orders placed outside of the US?

    We sure do!

  • How long will it take to receive my order?

    Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.